faq
Start With the Basics

General Questions

You can pay your order by card, Paypal or bank transfer. To speed up the preparation of your order if you choose the last one, send us the proof of the bank transfer to our email shop@kunnui.com and our account team will check if the payment has been received. When it is ready, we will start preparing your order for you to receive it as soon as possible.
For any management or question related to your order, you can write to us at shop@kunnui.com. Keep in mind that our orders begin to be prepared within 24 hours after we have received them on our website (provided that they are working days). In case that your order has been prepared and sent before receiving any request for product exchange or cancellation, you can start returning the order once you have received it at your home and return it to Calle C 33, 28938 Móstoles (Madrid). In this case, you will have to take care of the shipping costs and place a new order if you wish.
If your account has been charged, the order has been successfully placed and you will receive it as expected. It is possible that you did not receive the email due to an error in the email address, a computer problem on our part, or because the email has gone to the spam folder.
Once all the products have been selected, you will find a table in the upper right with the order summary where you can see the selected products and the option to add a promotional code. Simply enter the code and click "Apply" to have it automatically reflected in the order.
Wow, I'm sorry. It can be due to different reasons, you may have filled the information wrongly or there is a problem with the card. Please, check with your bank if there are any problems, we want to receive your order soon!
From Takenote we try to take care of every detail but if you ever receive a product that you had not ordered or is faulty, you can write to us at shop@kunnui.com, attaching the order invoice and a photo of the damaged or rejected product so we can check it. Our Customer Service team will manage the incident as soon as possible so that you have your product correctly.
If you want a product to be more personal and non-transferable, you can select the customization option in the product file and in the store. You will find this option as if it were another product, you just have to add it to the cart and specify what you want to put through shop@kunnui.com.

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